Refund Policy

Last Updated: January 12, 2026

At DrewIs Intelligence LLC, we stand behind the quality of our products and services. This Refund Policy outlines our commitment to customer satisfaction and the terms under which refunds are provided.

1. DIGITAL PRODUCTS REFUND POLICY

Applicable to: Copyright Registration Kit, AI Content Provenance Kit, Workbook Bundle, Educational Resources, Optimization Kits, and all digital downloads.

30-Day Money-Back Guarantee:

We offer a no-questions-asked 30-day money-back guarantee on all digital products. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of purchase.

How to Request a Refund:

Email us at email@drewis.online within 30 days of purchase
Include your order number or purchase confirmation
Briefly state your reason for the refund (optional but helpful)
Refunds are processed within 7-14 business days

Refund Method:

Refunds are issued to the original payment method
Processing time depends on your payment provider (typically 5-10 business days)
You will receive email confirmation once the refund is processed

After Refund:

Access to digital products will be revoked
You agree to delete all downloaded files
No further access or support will be provided

2. CONSULTING & IMPLEMENTATION SERVICES REFUND POLICY

Applicable to: AEO/GEO Consulting, Website Implementation, Product Optimization, Done-For-You Agency Services.

30-Day Performance Guarantee:

We guarantee measurable improvement in your AEO/SEO compliance, zero-click scores, or optimization metrics within 30 days of service completion. If you do not see visible changes or improvements, you are eligible for a full refund.

Eligibility Requirements:

To qualify for a performance-based refund, you must:

Implement all recommendations provided by our team
Provide evidence of no measurable improvement (before/after screenshots, analytics data, AEO/SEO compliance scores, zero-click performance metrics)
Submit refund request within 30 days of service completion
Email proof of lack of improvement to email@drewis.online

What Constitutes "No Improvement":

No increase in AI search visibility or rankings
No improvement in zero-click answer features
No measurable change in AEO/GEO compliance scores
No visible changes in search engine optimization metrics

Non-Refundable Circumstances:

Refunds will NOT be provided if:

Recommendations were not implemented as instructed
Client failed to provide necessary access or information
Changes were made outside our scope of work that negated improvements
Insufficient time was allowed for results to materialize (less than 30 days)
Evidence of improvement is insufficient or incomplete

3. PLATFORM & SUBSCRIPTION REFUND POLICY

Applicable to: app.drewis.ai platform, monthly subscriptions, enterprise plans.

Free Trial Period:

30-day free trial for all new users
No credit card required for trial
Full access to platform features during trial
No refunds needed (trial is free)

Monthly Subscriptions:

Billed monthly in advance
Cancel anytime before next billing cycle
No refunds for partial months
Access continues until end of current billing period

Annual Subscriptions:

Billed annually in advance
30-day money-back guarantee from initial purchase
After 30 days, no refunds for unused months
Cancel anytime to prevent auto-renewal

How to Cancel Subscription:

Log into your account at app.drewis.ai
Go to Account Settings > Subscription
Click "Cancel Subscription"
Confirm cancellation
You will receive email confirmation

4. GENERAL REFUND TERMS

Processing Time:

Refund requests are reviewed within 5-7 business days
Approved refunds are processed within 7-14 business days
Payment provider may take additional 5-10 days to credit your account
Total refund timeline: 12-31 business days from request to account credit

Non-Refundable Items:

The following are NOT eligible for refunds:

Services or products purchased more than 30 days ago
Customized or personalized services already delivered
Third-party fees (payment processing fees, platform fees)
Consulting time already spent (hourly consulting)
Products or services obtained through fraudulent means

5. HOW TO REQUEST A REFUND

Email Request: Send refund requests to email@drewis.online

Include: Your name, order number, product/service purchased, date of purchase, reason for refund (required for services), and evidence of no improvement (for consulting/services only).

6. CONTACT US

DrewIs Intelligence LLC
Email: email@drewis.online
Business Contact: DrewT@drewisintelligence.com
Website: https://drewisintelligence.com